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Where do I go when I arrive? Please go to the reception desk at each service location when you first arrive. Please aim to arrive ten minutes prior to your appointment time.
How long will it take? For one person your appointment will take approximately one hour or for two people your appointment will take between one hour and one and a half hours.
What should I expect? In your initial appointment, some basic information will be collected and you will discuss with your counsellor what has brought you to Holyoake, and what your desired outcome is.
What if I can't attend my appointment? Please telephone your local office as soon as you are aware that you will not be able to attend your appointment to cancel or reschedule your booking. We request you let us know at least 48 hours prior to your appointment if you are unable to attend, as we can then often give the appointment to someone else.
Who can access Holyoake's range of services? Holyoake offers a range of services to suit people of all ages and genders. Holyoake recognises that everyone's needs are different and some people may require support in other areas, such as mental health, in addition to drug and alcohol support. In most circumstances Holyoake will be able to offer a service that would meet each person's individual needs.
If you have alcohol and other drug and mental health issues
Holyoake welcomes people who are experiencing concurrent alcohol and other drug plus mental health issues. Some people present with mental health diagnoses whilst some experience symptoms but do not have formal diagnoses. We recognise how common it is for people to experience both types of issues as they are directly linked. If you are a client of a mental health service, and if it is your wish, we may work in partnership with that service to best help you. If your GP is helping you manage your mental health issue, and if it is your wish, we may work in partnership with him/her to best help you. If you are not receiving help with your mental health issues, Holyoake counsellors can help you with both types of issues, if your alcohol or drug issue is the issue of primary concern.

To enquire about what the best program is for you, click here and send us an enquiry. A staff member from Holyoake will respond to your enquiry shortly.

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